References At least one referee should be work-related.
Enclose your CV with the letter or attach it if sending it by email. Phrases like 'responsible for ordering stock' can make your CV read like a job description.
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Avoid long paragraphs with very little white space. Check your spelling and grammar and make sure your letter is set out clearly and logically. This is known as the Driver CPC. The competencies are a bit more unusual. This website lists providers of refresher training for qualified LGV drivers but many of these providers will also offer initial LGV training.
Who was there with you? Situation - Describe the situation you found yourself in.